SCENTS & FLAVOR INDUSTRY phero-plus.mypolicy Return Policy - 7 days Return Guarantee! We believe the best shopping experience allows you flexibility to change your mind about your purchase with us, we can issue you a refund credit or an exchange to another product. See what our customers are saying about us! Kindly take note of the following for return/exchange : 1. Return Time Limit - Returns must be initiated within 7 days after you received your order. 2. Return Conditions - Returns must not be opened, and is in its original condition when it was delivered to you. - Returns must be sent back in its original condition and sent back using the same packaging when it was delivered to you. – Returns are not valid for perfume sniffits/testers/skincare/make up products and any products if it does not come with a sealed packaging in its original packaging, due to the nature of these products. - No human-induced damage. - Complete with all accessories. 3. Shipping Rules – If delivery was free when you made the order, a RM30.00 (domestic) or appropriate (overseas) delivery fee will be deducted from the refund credit. This rule also applies when recipient at the receiving country refuses to collect item due to various reasons (including refusal to pay custom duties). – If an exchange is initiated, a RM30.00 (domestic) or appropriate (overseas) delivery fee will be charged for re-delivery. 4. Refund Methods - Original payment method refund. - Refunds/exchange are not applicable if the address input was incorrect, incomplete or uncollected, a re-delivery charge will be applied to the correct shipping address. - Refund processing time takes 7-14 business days.